Frequently Asked Questions

All orders can be placed via our website. Our friendly customer service team is also more than happy to answer any of your questions by email hello@snackcatering.com.au or over the phone 0490 002 500.

Cut off is 2pm for next day delivery. Requests that are sent through after business hours will be viewed the following morning. Late orders are accepted based on availability and may not have a choice of all menu items. Late orders accepted after 2pm will be subject to a 10% surcharge. We do not offer same day delivery.

Weekdays: 7am to 3pm

We offer delivery service to Sydney CBD and surrounds, North Sydney, St Leonards, Chatswood and Macquarie Park.

See below the full list of postcodes we currently deliver to, if you would like us to deliver outside our current range we may be able to, please email us at hello@snackcatering.com.au:

2000

2001

2002

2006

2007

2008

2009

2010

2011

2012

2015

2016

2017

2018

2019

2021

2027

2028

2037

2038

2039

2040

2042

2043

2044

2049

2055

2057

2059

2060

2061

2062

2063

2064

2065

2066

2067

2068

2069

2070

2071

2072

2073

2089

2090

2113

2127

$100 + GST per delivery.Deliveries below $100 + GST may be accepted and will incur a $15 + GST surcharge.

Our office hours are Monday to Friday, 7am to 5pm. Our online store is open 24 hours a day, 7 days a week.

Orders can be placed anytime and will be reviewed and confirmed during office hours.

For any order amendments, please send your changes in writing to hello@snackcatering.com.au. One of our catering coordinators will facilitate these changes and will provide confirmation once your order has been successfully modified to your needs. Please ensure all amendment enquiries are made prior to the order cut off time.

No! We offer FREE DELIVERY for any orders above our minimum spend.

We can cater for most dietary requirements. When placing your order, please note the dietary needs within the text box provided at checkout and we will make our suggestions accordingly. Should we not be able to cater for a specific dietary requirement, we will let you know when confirming your order.

Please be aware that our food may contain or come into contact with common allergens such as dairy, eggs, wheat, soybeans, nuts or fish. Please consider this when requesting special dietary requirements.

Currently we do not offer pick-ups.

Should you need to cancel your order, the following conditions apply:

• Cancellations made within 24 hours of delivery will not be refunded.
• Cancellations made outside of 24 hours and under 48 hours with a value of less than $500 can receive a full refund.
• Cancellations made outside of 24 hours and under 48 hours with a value of more than $500 will receive a 50% refund.

All cancellation requests for Monday orders must be received no later than 2pm the Friday prior.

If you have any problems with your order please let us know within 24 hours of receipt. We can be reached at hello@snackcatering.com.au or 0490 002 500.